Shipping and delivery
Every PAULINE piece is handmade in our Portuguese atelier and dispatched with tracked express service.
Delivery: 5 business days, worldwide.
Orders placed before 12:00 CET are dispatched the same business day. Orders placed after are dispatched the next business day. You receive tracking by email the moment your piece leaves the atelier.
Shipping rates
| Order value | Shipping |
|---|---|
| Over $150 | Free, worldwide |
| Under $150 | $12 flat, worldwide |
Where we ship
Europe France · Belgium · Italy · Germany · United Kingdom · Spain · Austria · Denmark · Finland · Poland · Netherlands · Ireland · Sweden · Switzerland · Norway · Luxembourg · Portugal · Czech Republic · Hungary
Asia-Pacific Singapore · Malaysia · Japan · Australia · New Zealand · Thailand · South Korea · Philippines · Taiwan · Vietnam · Hong Kong · Macau · India · Indonesia
Americas United States · Canada · Mexico · Colombia
Middle East United Arab Emirates · Saudi Arabia · Kuwait · Turkey
Not on the list? Write to us at support@paulinemonaco.com — we arrange private delivery on request.
Where we cannot ship
Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, American Samoa, Alaska, and Hawaii.
We are also unable to deliver to P.O. boxes or APO/FPO addresses.
Saudi Arabia: please enter a valid Saudi Short Address (e.g. RAGI2929) at checkout so your order can be delivered.
Carriers
We ship with DHL Express, UPS, and USPS. Every order is fully tracked from the atelier to your door.
Signature on delivery
Because each piece is handmade and one of a kind, our carriers may require a signature on receipt. If you cannot sign in person, you may have your order delivered to a trusted address.
If delivery cannot be completed after two attempts, your order returns to us and we will contact you to arrange re-delivery or a refund.
Customs & duties
Prices at checkout do not include customs duties, import taxes, or local fees. These are set by your country and are outside our control. We recommend checking with your local customs office before ordering.
If an order is refused at customs, return shipping, customs charges, and handling fees may be deducted from your refund.
Missing or damaged orders
Contact us at support@paulinemonaco.com with your order number and photographs. Claims must be submitted within 15 business days of delivery to be eligible for replacement or reimbursement.
We answer every message within one business day.